We identified and resolved a backend processing bottleneck that caused temporary delays in CRM fields processing and conversation data updates. All systems are now operating normally and queues are clearing. No data was lost and no action is required on your end.

Our team has identified the bottleneck and has been scaling up processing capacity. We are seeing steady improvement across multiple queues, with some already reduced by over 60%. Downstream processing queues are still catching up as work flows through the pipeline.

We will continue monitoring and provide further updates as the system fully recovers.

we've investigating reports of delayed CRM and Intelligence workflows